Company Profile
TSI Power makes the highest-quality power solutions available. Off-the-shelf and custom products are engineered to perform continuously, and reliably, at the outer limit of their stated specifications. Customers around the world rely on TSI Power to protect their mission-critical applications. Headquartered in Antigo Wisconsin, TSI Power thrives on being located in small community with a stable workforce and ready access to major component suppliers. TSI designs, engineers, manufactures, and services all products in north central Wisconsin, and believes that employee skills, coupled with stability, are the foundation to providing high-quality power products. Learn more: tsipower.com
Situation
TSI Power wanted to obtain an ISO 9001 registration. High-level decision makers were involved and needed assistance from UW-Stout Manufacturing Outreach Center (MOC). There was a previously unsuccessful effort to obtain ISO 9001 registration. This effort failed primarily due to failure to prioritize.
Solutions
MOC worked to forge an effective executive team in which all people felt comfortable providing input rather than key decision-makers providing all input. Several key executives tended to "ping pong" around and dive too deep into the details. MOC assisted in focusing the group, and the organization, on the ultimate goal of developing a relevant, effective QMS which conformed to the ISO standard. Through this process, the team found and incorporated a sustainable culture that allows everyone in the organization to flourish.
Results
Two major orders representing 30% increased/retained sales would have been lost without the assistance of the MOC. These orders were nearly lost du to non-conformance. Through the improvement of the company QMS, and more importantly, the cultural changes catalyzed by the MOC, the non-conformances were successfully addressed. This led TSI Power to having its best year yet. The culture was successfully transformed from a culture of doing things (or not doing!) because they've always been done that way, to con tinuously working to improve things without being prompted by management. Two factory floor employees stated that for the first time, various impromptu meetings are taking place in an effort to improve products and processes. TSI Power began tracking KPI for the first time Production quality errors dropped by 40% since beginning to work with the MOC and continue to trend downward.
Testimonial
“We went from wanting a standard to developing and implementing a system which not only meets, but far exceeds the standard. We initiated this process with the goal of obtaining an ISO 9001 registration. We successfully obtained the registration (and advertise it), and more importantly UW-Stout MOC helped us to realize that the real value is in developing and using a relevant QMS that suits our company. Thanks to this painstaking labor, we have transformed our company into a much better one. This transformation may not have taken place at all without UW-Stout MOC.”
-David Nystrom, President