Managing Difficult Emotions Online Class
Unresolved negative emotions can cost your team. Whether they are destroying energy, morale, or your ability to work together, these contagious emotions can escalate quickly, eating up valuable resources as they lead to discontent and turnover. In fact, a 2008 study by CPP Inc (the creators of the Meyers-Briggs Assessment) found that interpersonal conflict cost U.S. employees 2.8 hours per week, totaling roughly 358 million work days and approximately $359 billion nationwide. The Cost of Conflict Calculator relies on national averages to estimate the impacts of wasted time, staff turnover, decreased innovation, and legal costs on your business’s bottom line.
This asynchronous online course will help you learn to manage negative emotions, whether your own or a team member's. Dr. Marya Wilson will help you learn strategies to resolve and limit the spread of these negative emotions to help you be an effective leader for your organization."
Meet Your Instructor
Dr. Marya Wilson is an Assistant Professor teaching and researching in the areas of organizational leadership, development & behavior, operations management, and quality management. Dr. Wilson is a veteran of the dot com boom and bust of Silicon Valley, CA, experienced with diverse and exciting workers in everything from manufacturing, customer service, higher education, non-profit, and government. She has worked for a variety of organizations such as 3M/Imation, Pentagon Technologies Semiconductors, and Starbucks. She consistently focuses on positive individual and organizational development as well as implementing quality management systems and striving for operational excellence.
Dr. Wilson brings first-hand knowledge to the learning experience and a clear understanding of the underlying emotional processes that drive behaviors and create individual and team success. She has a BA in Psychology, an MS in Management Technology, an MA in Human Development, and a Ph.D. in Human and Organizational Systems. In addition, Dr. Wilson is working to complete her International Coaching Federation (ICF) certification.